St. James’ Park, Newcastle
FAQs
Sam Fender is returning to headline St. James’ Park in June 2025. Here is a guide to help you navigate your way through any questions relating to the shows and ticket sales. We want to do everything we can to make sure that tickets only end up in the hands of genuine fans.
How can I buy Tickets?
The Promoters of Sam Fender are committed to combating unethical secondary ticketing and resale.
For St. James’ Park 2025 we will be operating a mobile digital ticket sold ONLY via our approved outlets.
In preparation for on sale, we recommend that you register an account with one of the approved official outlets listed below.
Your mobile /smartphone will be your ticket which will be contained within an app or wallet. Once the tickets have been purchased you will receive a simple email confirmation as proof of purchase. This is NOT your ticket or ticket(s)
You will receive instructions on how to access your ticket(s) much nearer to the shows.
Upon arrival at the show, you will then be required to present your mobile smart phone device containing your ticket(s) and you’ll scan yourself and your party into the venue via the turnstiles/entrances.
Who are the official outlets?
www.samfender.com will link to official outlets listed below
How many tickets can I buy?
There will be a strict limit of 6 tickets per order.
Are there any booking fees?
All tickets are subject to a 10% booking fee per ticket and a £1 charity fee per ticket. There is also a £2.50 transaction fee per order.
When are they on general sale?
All shows are on general sale from 9.30am on Friday November 29th.
How do I arrange to buy tickets for someone requiring disabled access?
Persons requiring accessible seating, wheelchair bays or walking ambulant seats should register an account with the club directly at book.newcastleunited.com. Once registered then please email disability@nufc.com and include within the email your proof of disability and the supporter number you have just created. Once the club has reviewed the documentation then we will allow accessibility privileges to your account so you can then purchase the tickets. If requiring a personal assistant, you will be sent over a personal assistant form to be completed and submitted back by the 31st January 2025. If no documentation is provided, then the tickets will be cancelled, and you will be refunded for what you have currently paid.
What will be accepted as proof of disability?
Proof of disability (that is, statement of medium or high rate DLA for care / mobility, enhanced PIP for care / mobility along with further eligibility found here).
I’ve seen tickets available on websites different than the ones listed above?
The only place to purchase tickets from are the places advertised above. Anyone else selling tickets are not an official seller and if caught will have their tickets cancelled.
What is unethical secondary ticketing and ticket resale?
Unethical secondary ticketing is when people buy tickets at face value and then re-sell them at inflated prices via non-artist approved methods and websites, thus denying real fans the chance to buy at face value. Ticket touts and unauthorised resellers use multiple payment cards, false identities and sophisticated computer programmes (‘bots’) to buy up large amounts of tickets which they then offer for resale at highly inflated prices.
How many tickets can I buy?
There will be a strict limit of 6 tickets per show date per transaction. This restriction is in place in order to give as many people as possible a fair chance to buy tickets. The whole party must arrive at the same time as the lead booker who bought the tickets.
PLEASE NOTE that any and all transactions that are detected as bot purchases, patrons creating duplicate accounts in order to purchase more than the ticket limit or any action that indicates a suspicious purchase in excess of the ticket limit will be cancelled.
But we want to go as a bigger group/family?
You will have to try to complete another order with another mobile device.
Can I buy tickets as a gift?
The matching ID of the surname of the lead booker will be an entry requirement, the other tickets bought by that person can be used for other people as long as they ALL arrive with the lead booker. If you want to buy as gifts then you’ll also have to attend to get your recipients into the show.
What are the entry requirements?
Lead bookers may be required to produce your email booking confirmation and a valid form of photo ID that matches the name on the confirmation.
Accepted forms of Photo ID are – A current driver’s licence (including provisional licence), a current or recently expired passport (provided the picture is a good resemblance of the holder) or the government backed PASS scheme http://www.pass-scheme.org.uk/
What are the age restrictions?
All venue age restrictions are clearly displayed at the sales pages on the ticket agent websites. Under 18s must be accompanied by an adult No under 14’s on the pitch.
I can’t find my confirmation email?
In the first instance please check your junk or spam folder. If that doesn’t work, contact the customer services of the ticket agent you booked through. If you are unsure which company you bought from, this information is usually displayed in the booking confirmation, or on your credit card / bank statement.
I can’t go any more and I want to sell on my ticket. What do I do?
The reselling of any Sam Fender ticket is strictly forbidden other than through the official face value resale platform of your original point of purchase. Any Sam Fender ticket offered for resale elsewhere, either on or offline (including Viagogo or any other unauthorised source including all secondary ticket retail websites), will result in the entire original booking being cancelled. The original purchaser and their party will be refused admission and any other purchases they hold will also be cancelled.
When will we receive our tickets?
Tickets will be sent out closer to the time.
Are cameras allowed?
Professional cameras (deemed as cameras with removable lenses), video and recording equipment are strictly forbidden. Personal use cameras and smart-phone cameras are fine.
For further information regarding unauthorised ticket resale, please see below:
Recently the government has strengthened legislation designed to protect consumers, notably the Consumer Rights Act and the Digital Economy Bill. We are working with National Trading Standards and the Police Action Fraud Division to report all breaches of these acts as well as reporting any illegally advertised tickets to the Advertising Standards Authority (ASA).
http://fanfairalliance.org/wp-content/uploads/2017/03/30-FFA-Guide-final.pdf
Can I get a refund if I change my mind about attending?
You can list the ticket up for resale if you can no longer attend the fixture only via official outlets face value resale or via twickets.
I can’t pay by card, is there an alternative payment method?
Unfortunately, there is only the option to pay by card for this event.
Can I get a paper ticket?
Tickets for this event are fully digital unless this is not possible, we will allow a reasonable adjustment for those who can’t access digital tickets and provide paper tickets as a last resort.