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FAQ - Frequently Asked Questions

How do I contact MyTicket.co.uk?
Please use our quick contact form and provide as much information about your query as possible.

Can I purchase tickets by phone?
Yes, to book by phone please call the MyTicket See Tickets Line on 0844 871 8803, alternatively call the venue box office relevant to the show you wish to purchase for tickets.

My tickets have not arrived and the gig/show is only days away. What should I do?
Firstly, please ensure your tickets are paper tickets and not e-tickets. You can find this information on your confirmation email from the ticket agent. If you were expecting a paper ticket and your gig/show is less than four days away, please contact the ticket agent through which you purchased your tickets. Some agents offer a tracking service which allows you to track your tickets online. If your ticket is an e-ticket you should have received this as an attachment to an email from the ticket agent.

I haven’t received a confirmation email, what should I do?
Please allow up to 24 hours to receive your confirmation email, also check it hasn’t gone into your junk mail folder. If you are still having trouble getting your confirmation email, please contact the ticket agent through which you purchased your tickets.

Is MyTicket.co.uk a ticket agent?
No, MyTicket.co.uk is a ticketing hub and is the official home of events, tours and festivals for live music and other entertainment promoted by Kilimanjaro Live Ltd, Raymond Gubbay Ltd and DEAG in the UK. A member of STAR (the Society of Ticket Agents and Retailers) MyTicket.co.uk is the place to get your tickets to shows by up and coming bands, arena tours and world-class entertainment events.

All companies manage, organise and book the shows we promote and we always use reputable ticket agents to sell our tickets. We use many different ticket agents, often for a single show to ensure that we are always selling the best tickets available. That’s why you see our shows listed in many other places on the web, including ticket agent and venue websites.

Who is my ticket agent, who sold me my ticket?
If you are unsure where you purchased your ticket from, firstly check the confirmation email you received after buying your ticket. All online ticket purchases result in a confirmation email and this will have information about your ticket seller. If you don’t have a confirmation email there is a possibility you entered the wrong email address when purchasing, or your order was not fully processed. All our ticket purchase pages show who you are booking through at the bottom of the page this will tell you who your agent is our partners page will instruct you on how to contact them. Failing this please check your bank statement for a ticket purchase entry, which will reference the company you purchased from. If you still don’t recognise the bank statement reference for the tickets you purchased, please contact customerservices@kilimanjarolive.co.uk and we will endeavour to help.

If I’m a disabled person – what is the best way for me to make a booking?
Many venues handle disabled bookings directly, as they need to talk to the customer to determine specific needs and therefore the best seating/allocation. If this is the case please contact the venue. Unfortunately most events are not set up to book disabled tickets online but for many venues accessible seats can be booked. Additionally – most ticket agents would also recommend contacting them by phone to speak to customers and ensure they are given the best options regarding their requirements. If you are experiencing difficulties booking an accessible ticket for a Kilimanjaro Live show, please contact customerservices@kilimanjarolive.co.uk.

Do you take band/artist music submissions?
Yes we do and we love hearing new artists, so please feel free to send your demo links to info@kilimanjarolive.co.uk but only send links and not MP3 attachments. Please note that we receive lots of demo emails each week and we’re unable to respond to all of them.