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What time does the event start/finish?

The gates open at 5pm, so ticket holders can enjoy the wonderful surroundings of The Quarry. We recommend that you get here early, so that you don’t miss any of the action! The event finishes at 10:30pm. (Please note that times can be subject to change)



All of our bars, as well as our official artist merchandise stand will be cashless - so they will take contactless and card payments only. Other Independent traders on site will still have the option of cash or card payment.



It’s common for tickets to be sent out up to a week before the show. If you haven’t received them by then please notify your ticket agent, this information will be on your booking confirmation email.

You can show your ticket on your phone instead of printing if you wish, so long as the barcode is clear for scanning on entry.

For any other ticket enquiries, please contact customerservices@kilimanjarolive.co.uk



For any last-minute purchases on the day, tickets are available here

This link will remain on sale until 9pm on the day of the show.

Please note, tickets are not available to purchase at the gates.


Getting here


Due to the location of this event, we are not able to offer on-site parking. There is Blue Badge parking available on site on a first come first basis.

The main city centre car parks are within 10 mins walking distance / 0.3 miles of The Quarry at Barker St, St Austins Friars, Frankwell, St Julian's Friars, Abbey Foregate.


Will I be able to come and go during the day?

Please note this is a no re-entry event.

If you have a medical condition that may cause you to need to leave and re-enter the festival site, you will be required to provide a medical exemption card or evidence from your doctors of this.


What is the age restriction?

Aged 5+ only. Under 16s to be accompanied by an adult over the age of 18. All attending must hold a valid ticket.

Please keep your children close and be aware that amplified noise presents a danger to vulnerable hearing, so we would strongly recommend that you bring hearing protection for your children.


What should I do if I have a lost or found child?

Please speak immediately to the nearest member of staff, ideally someone in the security or stewarding team but most staff members are able to raise an alert.


What food is available?

We have a wide variety of catering on offer, including BBQ, Indian, Mexican and Chinese. Unfortunately, we cannot allow alcohol to be brought into, or out of the arena (a range of premium alcoholic and non-alcoholic drinks will be on sale from our bars).


Can I bring my own alcohol?

Due to licensing restrictions, you are not permitted to bring alcohol into the arena. There is a wide range of premium alcoholic (and non-alcoholic) drinks available for purchase from our bars.


Can I bring soft drinks/water with me?

Yes, you are allowed to bring soft drinks/water with you (of not more than 500ml per bottle), as long as these are unopened/sealed when you arrive. Anything considered open will be confiscated on the gate. Camel packs (or similar) are not permitted. You may bring along a reusable water bottle. Please note there will be free water points inside the arena so you can refill any empty water bottle throughout the day.


Are there ATMs available on site?

There are no ATMs on site at this event. All bars accept cash or card/contactless payments.


Can I bring my own chair/picnic blanket?

You can bring your own fold up chairs/picnic blankets into the main arena, but you will be asked to make use of these in a specific area away from the front of the stage. Chairs are not permitted in the area between the sound desk and the front of the stage.


What items can I NOT bring with me?

There will be a full person and bag search in operation. 

Please do not bring any of the following with you as you will not be allowed to enter the site if any of these items are found in your possession:

• Aerosols

• Air horns

• Alcohol

• Animals (except assistance dogs)

• BBQs or any cooking apparatus

• Bicycles, scooters, roller skates

• Blow torches

• Bottles

• Cans

• Cameras (DSLR/SLR) with detachable lens or professional audio/visual recording equipment

• Chinese lanterns

• Cooking apparatus

• Cool bags / boxes (large)

• Cigarettes (more than for personal use)

• Cutlery

• Drinks (empty plastic bottles 500ml or less are permitted) 

• Drones

• Fireworks / pyrotechnics

• Flags with poles

• Flares / distress flares / smoke flares

• Food

• Gazebos and parasols

• Gas cylinders/canisters

• Glass

• Knives

• Liquids (over 100ml)

• Illegal substances (drugs)

• Laser pens

• Legal / herbal highs (includes Nitrous Oxide and associated equipment including balloons) 

• Megaphones

• Professional audio-visual recording equipment 

• Selfie Sticks

• Smoke bombs / canisters

• Sound systems 

• Tables

• Tablet PCs

• Tabards/High Viz Jackets

• Large Umbrellas (small telescopic umbrellas are permitted)

• Weapons

Prohibited items will be confiscated and if any attendee is found with any illegal item they will be refused entry and referred to the Police.


Can I bring a barbeque?

Due to safety concerns, barbecues of any type are prohibited anywhere on the festival site.


Are dogs allowed?

For health and safety reasons we do not permit animals into the festival, except registered assistance dogs. If you are planning on bringing your assistance dog, please let us know at customerservices@kilimanjarolive.co.uk 


Drugs Policy

Kilimanjaro Live has a zero tolerance policy on the use of, or the dealing in, illegal drugs on site, including legal highs. Drug enforcement laws are applicable on this site and SIA security is on site to deal with drug offences in accordance with national guidelines. If you deal in drugs, you will be arrested. Neither anti-social nor illegal behaviour shall be tolerated, and participants shall leave themselves liable for evictions from the site and possible prosecution.

Experimenting with drugs can lead to adverse reaction. If you do take drugs and you become ill, depressed or frightened, please ask a steward to direct you to our on-site welfare centre which can help and support you.

You may be searched at the entrance. Any items which the organisers consider may be used in an illegal or offensive manner will be confiscated.



Kilimanjaro Live welcomes disabled festival goers and takes all reasonable measures to assist with their attendance and enjoyment of the event. At the same time, the festival takes place in the open countryside and guests with accessibility needs should be aware that the main arena, car park and surrounding areas are, naturally, fairly uneven and may be difficult to navigate. Stewards will be available, subject to peak movements, to assist disabled guests in getting into the main arena.

Accessible toilets are provided on site.

There is no covered viewing platform at this event, but there is a wheelchair platform reserved for wheelchair users. However, if disabled guests find that there are specific problems resulting from their disability, please contact one of the stewards who will be happy to do everything possible to help you.

Please note disabled tickets need to be arranged ahead of time and not on the day of the event.


How do I apply for a personal assistant ticket? 

In our efforts to make this event accessible to everyone, we offer disabled ticket holders, subject to availability, a personal assistant at no extra charge.

The wheelchair platform is located in front of the main stage.

To book a space on the wheelchair platform and/or to request a free carer ticket, please contact accessibility@kilimanjarolive.co.uk