What time does the event start/finish?

The gates open at 6pm. We recommend that you get here early, so that you don’t miss any of the action! The event will finish by 10:30pm.

 

Set times

Show Timings (subject to change):

Junior Simba:                                18.30 – 20:00 

PETE TONG IBIZA CLASSICS:    20:30

Curfew:                                          22.30

 

I am having a problem printing my e-ticket/haven’t received my ticket

It’s common for tickets to be sent out up to a week before the show. If you haven’t received them by then please notify your ticket agent, this information will be on your booking confirmation email.

You can show your ticket on your phone instead of printing if you wish, so long as the barcode is clear for scanning on entry.

For any other ticket enquiries, please contact customerservices@kilimanjarolive.co.uk

 

Where can I purchase tickets on the day?

For any last minute purchases on the day, please purchase here 
This link will remain on sale until 9pm on the day of the show.

Please note, tickets are not available to purchase at the gates.

 

Getting here

By Car
We have a large, free car park on site at Temple Newsam which will be signposted for you all on event day. This includes blue badge parking. You do not need to pre-book a space.

By Train
Temple Newsam is located 1.9 miles from Cross Gates train station, an approximate 35 minute walk.
The final direct trains on Sunday 18th June from Temple Newsam to Leeds are 22.16 and 22.32.

 

Will I be able to come and go during the day?

Please note this is a no re-entry event. Re-entry to the festival is not permitted, with the sole exception of parents/guardians accompanying children under the age of 16.

Single use re-entry wristbands will only be issued on site at the festival to parents/guardians who are in possession of a Child Ticket and this pass allows for re-entry to the festival with or without your child.

The reason for this exception is because the festival is a family-friendly event, and we want to be flexible to the needs of parents/guardians.

Adults not accompanying children to the festival will not be allowed re-entry. Single use re-entry wristbands will also be available for disabled guests.

If you have a medical condition that may cause you to need to leave and re-enter the festival site, you will be required to provide a medical exemption card or evidence from your doctors of this.

 

What is the age restriction?

All ages are welcome at the event! However, all attending must hold a valid ticket, this includes children and babies.

Please keep your children close and be aware that amplified noise presents a danger to vulnerable hearing, so we would strongly recommend that you bring hearing protection for your children.

Children under 14 must be accompanied by an adult.

 

What should I do if I have a lost or found child?

Please speak immediately to the nearest member of staff, ideally someone in the security or stewarding team but most staff members are able to raise an alert.

 

What food is available?

We have a wide variety of catering on offer, including BBQ, Indian, Mexican and Chinese. 

 

Can I bring my own alcohol?

Due to licensing restrictions, you are not permitted to bring alcohol into the arena. There is a wide range of premium alcoholic (and non-alcoholic) drinks available for purchase from our bars.

 

Can I bring soft drinks/water with me?

You are allowed to bring soft drinks/water with you (of not more than 500ml per bottle), as long as these are unopened/sealed when you arrive. Anything considered open will be confiscated on the gate. Camel packs (or similar) are not permitted. You may bring along a reusable water bottle. Please note there will be free water points inside the arena so you can refill any empty water bottle throughout the day.

 

Are there ATMs available on site?

There are no ATMs on site at this event. All bars accept cash or card/contactless payments.

 

Can I bring my own chairs/picnic blanket?

You can bring your own fold up chairs/picnic blankets into the main arena but security may ask you to move them to the perimeter of the arena if they are causing any obstruction. Chairs are not allowed in the area between the sound desk and the front of the stage.

 

What items can I NOT bring with me?

As well as alcohol and food, no glass or sharp objects (including picnic cutlery) are permitted to be brought into the event and all guests will be subject to a brief search on entry as part of our security policy.

 

Can I bring a barbeque?

Due to safety concerns, barbecues of any type are prohibited anywhere on the festival site.

 

Are dogs allowed?

Dogs are not permitted anywhere on the festival site, with the exception of guide dogs.

 

Drugs Policy

Kilimanjaro Live has a zero tolerance policy on the use of, or the dealing in, illegal drugs on site, including legal highs. Drug enforcement laws are applicable on this site and SIA security is on site to deal with drug offences in accordance with national guidelines. If you deal in drugs, you will be arrested. Neither anti-social nor illegal behaviour shall be tolerated, and participants shall leave themselves liable for evictions from the site and possible prosecution.

Experimenting with drugs can lead to adverse reaction. If you do take drugs and you become ill, depressed or frightened, please ask a steward to direct you to our on-site welfare centre which can help and support you.

You may be searched at the entrance. Any items which the organisers consider may be used in an illegal or offensive manner will be confiscated.

 

Accessibility

Kilimanjaro Live welcomes disabled festival goers and takes all reasonable measures to assist with their attendance and enjoyment of the event. At the same time, the festival takes place in the open countryside and guests with accessibility needs should be aware that the main arena, car park and surrounding areas are, naturally, fairly uneven and may be difficult to navigate. Stewards will be available, subject to peak movements, to assist disabled guests in getting into the main arena.

Accessible toilets are provided on site.

There is no covered viewing platform at this event, but there is a wheelchair platform reserved for wheelchair users. However, if disabled guests find that there are specific problems resulting from their disability, please contact one of the stewards who will be happy to do everything possible to help you.

Please note disabled tickets need to be arranged ahead of time and not on the day of the event.

 

How do I apply for a personal assistant ticket? 

In our efforts to make this event accessible to everyone, we offer disabled ticket holders, subject to availability, a free ticket for a personal assistant.

The wheelchair platform is located in front of the main stage.

To book a space on the wheelchair platform and/or to request a free carer ticket, please contact accessibility@kilimanjarolive.co.uk